Self Care Travel Mug

Shipping Policy (U.S. Orders)

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will ship and you’ll receive a confirmation email with tracking information.

Shipping & Delivery Timeframe

After your order ships, delivery typically takes 3–5 business days within the United States.
Please note: delivery times are estimates and may vary due to carrier delays, peak seasons, or weather conditions.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an address issue, the customer is responsible for any additional shipping fees to resend the order. Shipping fees are non-refundable.

Lost, Stolen, or Delivered Packages

Once your package is in the carrier’s possession, we are not responsible for items lost, stolen, or marked as “Delivered” by the carrier. If your tracking shows “Delivered” but you haven’t received your package, please:

• Check your mailbox, building mail area, and with neighbors
• Contact the carrier directly for the quickest resolution

If you still need help, reach out to us and we’ll do our best to support you.

Delays

Shipping timelines can be impacted by carrier service disruptions, weather, or holidays. We appreciate your patience during any unexpected delays.

International Shipping

At this time, we ship within the United States only. We plan to offer international shipping in the future.

Need Help?

If you have questions about your order or shipping status, please contact us and include your order number so we can assist you quickly.

Return Policy (All Sales Final)

We want you to love your purchase. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Returns & Exchanges

We do not accept returns or exchanges, and we do not offer refunds once an order has been placed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of deliveryso we can help make it right.

To expedite support, include:

• Your order number
• Clear photos of the item(s), packaging, and shipping box (if applicable)

Order Changes & Cancellations

Please review your order carefully before submitting. Once an order is placed, we are unable to guarantee cancellations, edits, or address changes.

Shipping Issues

If your package is marked “Delivered” but you have not received it, please contact your carrier first. While we are not responsible for carrier delays or delivered packages, we’ll do our best to assist with next steps.

Contact Us

For order support, please reach out and include your order number so we can assist you as quickly as possible.