Renata Del Carmen
Heaven Scent Skin & Hair Balm
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Heaven Scent Skin & Hair Balm is a nourishing organic solution that works wonders for both hair and skin. With its rich and high-quality ingredients, it deeply moisturizes, hydrates, and repairs from head to toe. This product is perfect for those who are looking to add a luxurious touch to their hair care routine while also pampering their skin.
This Skin & Hair Balm is specially formulated with natural ingredients that help restore the health of your hair and provide it with the nutrients it needs. With regular use, your hair will be left feeling silky smooth and looking more vibrant than ever before.
The hydrating properties of this product also work wonders on the skin by helping to lock in moisture while also soothing any dryness or irritation. The rich formula deeply nourishes all types of skin leaving you feeling refreshed with a healthy glow.
To get the most out of this product simply keep at room temperature so you can enjoy all these benefits every time you use the balm.
Made with shea Butter, coconut oil, vitamin e, essential oil and love.
Shipping
Shipping
Shipping Policy (U.S. Orders)
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will ship and you’ll receive a confirmation email with tracking information.
Shipping & Delivery Timeframe
After your order ships, delivery typically takes 3–5 business days within the United States.
Please note: delivery times are estimates and may vary due to carrier delays, peak seasons, or weather conditions.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an address issue, the customer is responsible for any additional shipping fees to resend the order. Shipping fees are non-refundable.
Lost, Stolen, or Delivered Packages
Once your package is in the carrier’s possession, we are not responsible for items lost, stolen, or marked as “Delivered” by the carrier. If your tracking shows “Delivered” but you haven’t received your package, please:
- Check your mailbox, building mail area, and with neighbors
- Contact the carrier directly for the quickest resolution
If you still need help, reach out to us and we’ll do our best to support you.
Delays
Shipping timelines can be impacted by carrier service disruptions, weather, or holidays. We appreciate your patience during any unexpected delays.
International Shipping
At this time, we ship within the United States only. We plan to offer international shipping in the future.
Need Help?
If you have questions about your order or shipping status, please contact us and include your order number so we can assist you quickly.
Return policy
Return policy
Return Policy (All Sales Final)
We want you to love your purchase. Due to the nature of our products and for hygiene and safety reasons, all sales are final.
Returns & Exchanges
We do not accept returns or exchanges, and we do not offer refunds once an order has been placed.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of deliveryso we can help make it right.
To expedite support, include:
- Your order number
- Clear photos of the item(s), packaging, and shipping box (if applicable)
Order Changes & Cancellations
Please review your order carefully before submitting. Once an order is placed, we are unable to guarantee cancellations, edits, or address changes.
Shipping Issues
If your package is marked “Delivered” but you have not received it, please contact your carrier first. While we are not responsible for carrier delays or delivered packages, we’ll do our best to assist with next steps.
Contact Us
For order support, please reach out and include your order number so we can assist you as quickly as possible.
